Shipping and Handling

We care about the timely, safe and secure shipping of your PEZ order as much as you do! All orders are carefully packaged to help ensure their safe arrival. Most pez are shipped protected with bubblewrap and/or Styrofoam peanuts as needed and most items are shipped in sturdy boxes.

Orders are generally shipped within 24-48 hours after receipt of payment, excluding weekends and Postal Holidays. We use the US Postal Service and have had excellent service for the most part. We cannot be responsible for items which are lost or damaged in shipping, therefore insurance is recommended and optional for packages under $50 total value and is required and automatic for packages over $50.00. Insurance rates are as follows:

Fee . . . . . . . . . . Insurance Coverage
$1.75 ................ $0.01 to $50
$2.25 ................ $50.01 to $100
$2.75 ................ $100.01 to $200
$4.70 ................ $200.01 to $300
$5.70 ................ $300.01 to $400
$6.70 ................ $400.01 to $500
$7.70 ................ $500.01 to $600

International shipments may be subject to customs or import duty taxes in your own country. These fees are not charged or collected by the Pez Collectors Store and it is the international customer's responsibility to pay the duty taxes or customs fees assessed by their country upon delivery of the package.

Returns Policy

We make every effort to carefully describe and thoroughly check each item we sell to be sure it is in great condition or as described. PEZ that are mint in package are generally in mint condition. Loose PEZ are usually also in excellent to mint condition and any melt marks, cracks, floppy heads or other problems are disclosed in the item description. For any item shipped that is significantly different than described, the purchase price will be refunded or the item will be replaced. We want you to be satisfied with your purchase, so if there is a problem, please contact us immediately so that it can be resolved!